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"I did feel Dr. Cox, the character that I was auditioning for, was too similar to the head of the hospital. He was too arrogant and mean. I approached him kind of like I had a miniature Max sitting on my shoulder. I pictured Max saying, "This guy has got to give love every once in a while. He has to!" I knew there had to be tiny little windows of redemption." - John C. McGinley